How long do I have to return my purchase?
Items must be returned within 7 days of original dispatch date in its original condition and include all original packaging. Please allow 10 working days from the day you return your product for your account to be credited or your exchange to be re-delivered. This return policy is applicable for change of mind and lack of expertise for use of product, however a restocking fee of 15% of the original purchase price will be deducted.
How long does it take for me to receive a refund?
Please allow 10 working days from the day you return your product for your account to be credited.
How will I be refunded?
Refunds are issued through the same transaction method used to make the original purchase.
How do I send my items back for exchange or return?
We recommend you utilise registered post as we do not take responsibility for items not received if you attempt to send an item via non-registered post.
MOROCCAN TAN Store Returns
15 Reich Street, Aborview, Aliwal North, 9750
What if my item is faulty?
Items will be inspected by our Product Assessments team and if the item is deemed faulty due to manufacturing, we will replace or refund the product free of additional freight & re-stocking charges.
Do you place items on back order?
Any out of stock items totaling less that R200 will not be back ordered unless requested by the customer. Any back orders will be delivered free of charge.
How do I change my shipping address after my order has been placed?
Your shipping address can be changed as long as your order has not left the warehouse. To change your shipping address, contact our Customer Service team as soon as possible on 083 539 7227.
Do you offer a warranty on your products?
We stand by all brand specific warranties, these vary across each of the brands we stock, we encourage that you check with our team in line with the brand you have purchased.
I need personal assistance with my order. Who can I contact?
Our Customer Service Team is happy to assist you with your order. Please call 083 539 7227 or email us at firstname.lastname@example.org
What payment types do you accept?
Moroccan Tan accepts all major credit & debit cards as well as Electronic Funds Transfer.
Can I place my order and pay later?
Payment is due in full prior to dispatch of goods.
Do you match prices if I see an item on sale elsewhere?
No, but we do our best to ensure we have competitive prices.
How long does delivery take?
All orders placed and paid by 12 pm will be shipped same day. Customers can expect to have their correctly completed order delivered within 1-5 working days, subject to the final destination. A business day is Monday through to Friday, excluding weekends and public holidays.
Will I have to sign for my delivery?
Yes, however you may nominate to have the parcel left without a signature (e.g. on your door step). Otherwise we suggest delivery to a home or business address where someone is available to sign for delivery during business hours. Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers of the delivery address if unattended at the time of delivery.
What is the postage & handling charge on orders?
Moroccan Tan offers a flat rate of R125 on shipping for all orders under 5kg.
My items haven’t arrived yet. What can I do?
Please allow up to five business days for your order to arrive. We will make every effort and use all reasonable endeavours to deliver your order on time and intact; however, some matters are beyond our control. We will not be liable for such delays, lost shipment or transit damage. If you have not received your order within the expected delivery time frame specified or in a damaged condition, please contact our team at email@example.com or call 083 539 7227 quoting your order number.
I have received the wrong order. What do I do?
Any incorrect, missing or damaged items received must be reported to firstname.lastname@example.org within 24 hours of you receiving the delivery, by email only
Do you ship to PO Boxes?
We do not deliver to PO Boxes.